The manager of BigShoppe, a company that lets customers purchase fresh fruits and vegetables online, suggests that customer orders be packed in extra-strong cartons to eliminate damage during transportation. Though these cartons are more expensive, overall costs would remain unaffected since the additional packaging cost is almost equal to the cost of refunding customers who received damaged fruits and vegetables. Which of the following would it be most important to ascertain in determining whether implementing the manager’s proposal would have the argued-for effect on costs?

Whether BigShoppe dispatchers habitually send out damaged fruits and vegetables to customers

Whether the transportation companies used by BigShoppe will handle the new cartons carefully

Whether the percentage of refunds that BigShoppe makes is higher than those seen by other online shopping companies

Whether some customers are themselves responsible for the damage caused to the produce

Whether fruits and vegetables are more vulnerable to incurring damage during shipping than are other fragile products.